1 Privacy Overview

OakTree Consolidated LLC (“we”, “our”, “us”) operates the OakTreeTrack mobile app and oaktreeconsolidated.com. We collect information only to provide shipment tracking, support, and logistics services. We do not sell your personal information.

2 Data We Collect & Use

2.1 Information you provide

• Tracking numbers and shipment details
• Contact details when you message or email us
• Pickup and delivery information
• Support messages and attachments you send

No account is required to use OakTreeTrack.

2.2 Automatically collected

• Device and browser type, OS version
• IP address and approximate location
• Usage data (pages viewed, features used, timestamps)
• Cookies and similar tracking technologies

2.3 How we use this data

• Provide and improve shipment and cargo tracking
• Operate, maintain, and secure our app and website
• Communicate shipment status and respond to support
• Prevent fraud, abuse, and misuse of our services
• Improve logistics operations and service quality

3 Cookies & Children

Cookies

We use cookies to keep the site fast, remember basic preferences, and understand how features are used. You can disable cookies in your browser, but some functionality may be limited.

Children's privacy

OakTreeTrack is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided information to us, please contact us so we can remove it.

4 Your Rights & Contact

Depending on where you live, you may be able to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data, where applicable
• Object to or restrict certain types of processing

To make a privacy request, contact:

OakTree Consolidated LLC
3380 Tremont Rd Suite 220
Columbus, Ohio 43221, USA
Email: m.oaktreeconsolidated@gmail.com

5 Service Terms (Short Form)

These terms apply to all pickup, handling, transport, and delivery services provided by or through OakTree Consolidated LLC (the “Carrier”) for any customer (“Customer”). By booking or using our services, you agree to these terms.

Your responsibilities

• Provide accurate item descriptions, dimensions, and access details at booking
• Disclose all Fragile or high-value items before pickup
• Ensure safe access for pickup and delivery (stairs, elevators, parking, gate codes, approvals)
• Have an authorized adult present to receive and inspect items at delivery

Delivery windows are estimates only. We are not responsible for delays caused by traffic, weather, mechanical issues, or access problems beyond our control.

6 Rapid Resolve — Optional 2.9% Protection

Rapid Resolve is an optional protection program for Fragile and higher-value Goods.

• Fee: 2.9% of the declared value of the Goods covered.
• Coverage applies only when items are disclosed before pickup and listed as covered on the invoice.
• Declared value and proof of value (e.g. invoice/receipt) are required for claims.
• Items must be reasonably packed/crated or packed by us (where offered).

Exclusions

• Pre-existing cracks, chips, scratches, wear, or structural weakness
• Damage due mainly to inadequate Customer packaging
• Minor cosmetic scuffs that do not affect normal use
• Events beyond our reasonable control (severe weather, natural disasters, road closures, etc.)

Claims

• Report Rapid Resolve claims within 48 hours of delivery
• Provide photos of the damage and packaging
• Include proof of value and booking/invoice number

7 Billing, Disputes & Governing Law

• Payment terms and any non-refundable fees are shown on your invoice or booking confirmation.
• Before initiating a chargeback or payment dispute, you agree to first contact us to attempt resolution.
• These terms are governed by the laws of the State of Ohio, United States. Any legal action must be brought in Franklin County, Ohio.